Sterling Acquisition FAQs

1.What has happened?

Verified Person has joined forces with Sterling Talent Solutions. View the press release about the acquisition at http://www.sterlingtalentsolutions.com/About/In-The-News/Sterling-Talent-Solutions-Acquires-Verified-Person-Inc.

2. Will anything change in regard to my Verified Person service or process?

No. There are no immediate plans to change our service or processes. We are committed to maintaining the highest level of service and client experience possible.

In several months, we will begin to align our services with Sterling Talent Solutions and you will see improved benefits including improved turnaround times, new products offering and more. You will be given ample advanced notice about any changes to your Verified Person account.

3. Is this acquisition by Sterling Talent Solutions a good thing for Verified Person clients?

Yes it is. By joining with Sterling Talent Solutions, our valued clients will soon benefit from Sterling Talent Solutions’ industry leading technology, unbeatable turnaround time and strong commitment to compliance and accuracy.

Its pioneering products and services are designed to give employers the most comprehensive insights into their prospective employees. In addition, both companies pride themselves on their client-centric cultures and these values will continue to be at the forefront of the combined organization.

4. Is there a change in how we contact our client services team?

No. There are no plans to change our client services personnel or processes. We are committed to maintaining the highest level of service and online client experience possible. We will be in constant contact with you throughout this time in order to ensure that you are still receiving the superior level of service you are accustomed to.

5. Will we continue to receive the same level of support?

Yes, absolutely! We value your business and we’ll continue to give you world-class service. Both Verified Person and Sterling Talent Solutions pride themselves on providing an excellent level of service to clients of all sizes – this will not change. Client satisfaction and retention are top priorities for us, and we look forward to continuing to earn your business every day.

6. Will there be any changes to the processes we use to order background checks from Verified Person?

No changes are immediately planned that will impact your current ordering process.

7. Will your client service hours change?

No. Client service hours will remain the same.

8. Will the Statement of Work that we agreed to be affected by the acquisition?

Currently, no changes are planned that will impact your current contract or processes.

9. If I have background checks currently being processed, will these be affected by the acquisition?

No. The background checks that Verified Person is currently working on will be processed as usual and no changes to operations are planned that would affect your future background checks or service levels.

10. Will this acquisition affect our current pricing, contracts or other agreements?

No, we plan to operate business as usual. Existing contracts, agreements and pricing will all stay the same at this time. The legal entities with which you have contracts will not change, unless you renegotiate with us.

11. Will the acquisition affect where our data is stored?

No. All of Verified Person production data will continue to be held in a secure Internet Data Centre (IDC).

12. What will happen to the Verified Person company name and logo?

In the short term, Verified Person will become Verified Person by Sterling Talent Solutions. Once the last client has been upgraded to the Sterling platform, the Verified Person brand and website will be retired.

13. Can you tell me more about Sterling Talent Solutions?

Sterling Talent Solutions is a proven leader in providing global background screening services to both large and small companies. With more than 3,700 employees in 20 cities and 9 countries, Sterling Talent Solutions serves more than 50,000 clients worldwide, including 30% of the Fortune 500.

Founded in 1975, Sterling Talent Solutions is a privately held company. Goldman Sachs and CDPQ, one of Canada’s largest and best regarded pension funds, became majority investors in the company in June 2015.

In January 2016, SterlingBackcheck merged with TalentWise and became Sterling Talent Solutions.

14. Where is Sterling Talent Solutions located?

Sterling Talent Solutions is headquartered in New York City and has U.S. offices in Georgia, Ohio, California, Washington and Colorado. It has additional offices in Australia, Canada, China, India, Malaysia, Singapore, the Philippines and the U.K.

15. What if I have a question that isn’t listed here?

Please contact your client service manager for the most accurate and up-to-date information available. Getting you the information you need is a top priority.

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